30-Day Money-Back Guarantee Policy

At Chronotax, your confidence matters. We stand behind our service with a 30-day money-back guarantee, ensuring your tax filing is a happy experience.

Eligibility

• Refund requests must be submitted within 30 days of payment.
• Only one refund per customer or per household is allowed.

Acceptable Reasons for Refund

You may request a refund if:

• Technical issues prevented you from using Chronotax properly.
• Incorrect calculations occurred due to a service error.
• Service not delivered as promised, e.g., missing features or failure to generate your tax return.
• Other legitimate reasons, which will be reviewed by our support team.

Refund Process

• 1. Contact our support team via support@chronotax.lu with your account email, the reason for your refund, and any relevant details.
• 2. For security and to prevent abuse, we may request a government-issued ID (passport, national ID, or driving license).
  • Important: The name on the payment must match the name on the ID.
• 3. Our team will review your request and confirm eligibility.
• 4. Refunds are processed within 7–14 business days.

Partial Refunds

• If your tax return has already been downloaded or provided, a partial refund may be offered instead of a full refund.
• The partial refund reflects the portion of the service already delivered.
• The exact amount will be determined by our support team based on service usage.

Refund Conditions

• Requests showing signs of abuse or multiple accounts may be declined to ensure fair use for all customers.
• If a discount code was used, only the amount actually paid will be refunded, not the original price.