Terms and Conditions

This document outlines the general terms and conditions ('Terms and Conditions') governing the use of the Application, Services, and tools provided by Chronotax through its Website.

By subscribing to and utilizing the Website and/or Services, including the tools made available through the Website, the User acknowledges and agrees to comply with these Terms and Conditions. In case of differences between the German, French, Italian, Portugeese and English version of these Terms and Conditions, only the English version shall be decisive and applicable. The other versions are only a translation for convenience.

The User agrees to adhere to all obligations set forth by Chronotax at all times.

Chronotax will provide its Services to the User in compliance with the legal requirements applicable to Chronotax under Luxembourg law. The User shall respect all related obligations as communicated by Chronotax.

Chronotax reserves the right to subcontract parts of the Services to third parties who may engage directly with the User. However, Chronotax will remain solely responsible for the Reports (as defined below), the delivery of the Services, and its overall obligations in connection with the Services.

Chronotax does not assume any management responsibilities related to the Services. Chronotax is not liable for how the User utilizes or implements the outputs generated by the Services.

What Chronotax Does

Chronotax offers a platform for individuals subject to taxation in Luxembourg who need to file their tax returns with the Luxembourg tax authorities. The platform provides access to an online tax filing application (the “Application”). The Application allows users to easily answer a set of questions, generating a tax return (“Tax Return”) based on their responses. Users can then sign and submit the Tax Return directly to the relevant authorities. A fee is charged for each filing, which is processed securely through our payment provider.

What Chronotax Does Not Do

Chronotax does not verify the accuracy of the information provided by the user. The responsibility for ensuring the correctness of the tax return lies solely with the user. Chronotax merely provides the platform to facilitate tax return filling.

By using our services Chronotax is not entitled to provide individual assistance in tax matters, Choronotax is a software platform where tax calculation and filling your own tax return is fully automated.

Chronotax does not submit tax returns on behalf of users. By using the platform, users are submitting their tax returns independently and at their own risk.

Chronotax is not involved in any communication between the user and the Luxembourg tax authorities. Any issues or queries should be directly addressed by the user to the authorities.

Chronotax operates as an independent service provider and does not act as the user’s representative or tax advisor. Users are encouraged to consult with a tax advisor for guidance regarding their tax filling.

Scope of services

Chronotax's services are exclusively available through its website and do not include any mobile application. Any mobile application claiming to represent Chronotax is not affiliated with us, and we disclaim all responsibility for such applications.

Those services allow the User to prepare, fill, obtain a tax return ready to sign/submit and to make use of further offers in financial matters and with regard to your tax returns.

Chronotax does not provide a service for submitting the User's tax return to the tax authorities, even if the User explicitly grants authorization for Chronotax to act on their behalf. The User is solely responsible for submitting his or her tax return within the deadline set for the applicable tax year. Legal deadlines are not monitored by Chronotax and it is up to the User to uphold those deadlines.

By clicking on « Pay » a service contract between the User and Chronotax for the complete calculation of the tax burden and any refund amount of the User is concluded as well as the provision of a completed tax return based on the User's entries.

Chronotax points out that an expected refund or a potentially additional tax amount owed is only a non-binding calculation, but Chronotax does not give any guarantee. The actual tax burden of the User is determined exclusively by the competent tax authority.

Responsibilities of the User

Users must ensure that all information they provide while using the Services and/or Application ('Client Information') is accurate and complete in all relevant aspects. Providing false, incomplete, misleading, or fraudulent information is strictly prohibited.

The User is responsible for promptly supplying (or ensuring the provision of) all necessary information, resources, and assistance that Chronotax reasonably requires to deliver the Services and facilitate the use of related tools.

The User is required to carefully review their automatically prepared tax return before submitting it to the tax authorities. The User is responsible for submitting the tax return themselves and must confirm the accuracy of the information provided by signing the tax return before submitting it.

It is solely the User’s duty to verify the accuracy, completeness, and proper submission of Client Information when using the Services. Chronotax has no obligation to assess, validate, or offer guidance on any Client Information submitted by the User. Chronotax will not be held responsible for any losses, penalties, or damages arising from inaccurate or improperly submitted Client Information when using the Services or related tools.

Chronotax provides the User with an automatic data scanning feature that retrieves information through a simple capture of a 'certificat de salaire ou pension' saving time compared to manual data entry. However, at the end of this process, Users are required to approve the automatically retrieved data. By checking the checkbox, the User confirms that they have thoroughly reviewed the retrieved data and that all information provided is complete and accurate. If any information is inaccurate, the User has the option to manually correct it before proceeding to the next steps.

Reports

Any information, advice, results, analyses, recommendations, or other content included in automatically generated reports, documents, presentations, or other communications provided by Chronotax, made available through the Website or Application, or accessible via the tools on the Website and/or Application ('Reports'), excluding Client Information, is solely for the User's personal use.

Limitations of Liability

The User acknowledges and agrees that, to the fullest extent permitted by law, any risks associated with accessing and using the Website, filling a tax return, participating in the payment service remain solely with the User. Neither Chronotax nor any party involved in developing, providing, or maintaining the Services, including the Website, shall be liable for any incidental, special, exemplary, or consequential damages. This includes, but is not limited to, loss of profits, data, or goodwill; service interruptions; computer or system failures; the costs of alternative products or services; or any damages related to personal injury, bodily harm, or emotional distress arising from:

(i) these Terms and Conditions,

(ii) the use or inability to use the Services, including the Website,

(iii) any communications, interactions, or engagements resulting from the use of the Services, including the Website.

This limitation applies regardless of whether the claim is based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not Chronotax has been advised of the possibility of such damages, even if a limited remedy fails to fulfill its essential purpose.

Chronotax shall not be held liable for any losses, damages, costs, or expenses incurred by the User (or their affiliates), including reasonable internal and external legal costs, due to delays, errors, inaccuracies, or other issues caused by third parties, such as tax authorities or payment processors.

The User (or any other party benefiting from the Services) may not seek compensation from Chronotax whether in contract, tort, statute, or otherwise for any loss of profits, data, goodwill, or any other indirect, incidental, punitive, or special damages related to the provision of Services or the use of tools offered via the Website, even if such damages were foreseeable.

In the event that Chronotax is found liable to the User (or any other party benefiting from the Services) for any loss or damage where other parties have also contributed, Chronotax's liability will be limited to its fair share of the total loss or damage, based on its contribution relative to others. Chronotax’s liability will not be increased due to any exclusion or limitation on the liability of other responsible parties, nor will it be affected by any settlements, enforcement challenges, insolvencies, or other circumstances involving those parties.

The User agrees not to bring any claims, on any legal grounds, including tort, against Chronotax’s subcontractors, members, shareholders, directors, officers, partners, principals, or employees ('Chronotax Persons'). Any claims or legal proceedings shall be directed solely against Chronotax. All Chronotax Persons are entitled to enforce these Terms and Conditions.

Indemnity

To the fullest extent permitted by applicable law, the User shall indemnify Chronotax, and the Chronotax Persons, against all claims by third parties (including the User’s affiliates) and resulting liabilities, losses, damages, costs and expenses (including reasonable external and internal legal costs) arising out of the disclosure of any Report, or a third party’s use of or reliance on any Report.

To the fullest extent permitted by applicable law, the User shall indemnify Chronotax against all claims by third parties (including the User’s affiliates) and resulting liabilities, losses, damages, costs and expenses (including reasonable external and internal legal costs) resulting from the provision of incorrect, incomplete, misleading, or false Client Information.

Intellectual property rights

Chronotax retains ownership of all data, software, designs, tools, models, systems, methodologies, and know-how ('Materials') that it either owns or licenses in providing its services. Despite delivering any reports, Chronotax maintains all intellectual property rights to these Materials (including any enhancements or insights gained during the provision of the services) and any working documents created in connection with the services (excluding Client Information contained within them). The User may not modify, change, adapt, reproduce, distribute, sublicense, reverse engineer, disassemble, create derivative works from it, decompile or otherwise exploit the source code of the website. The user may not use any of the information provided in the website commercially or use it for the benefit of another company. Chronotax reserves the right, at its own discretion, to refuse the service or to terminate User accounts if the User's behavior violates applicable law, these conditions or Chronotax’s interests.

Confidentiality

The User is permitted to share the Tax Return with any individual. Chronotax, however, is prohibited from disclosing the content generated during the provision of services or any information provided by or on behalf of the other party that should reasonably be considered confidential and/or proprietary. Chronotax may disclose such information only under the following circumstances:

If disclosure is necessary to enforce the recipient’s rights under the Terms and Conditions;

If required by applicable law

Both Chronotax and the User may communicate or exchange information through electronic media, and such communication will not, by itself, violate any confidentiality obligations outlined herein.

Unless restricted by applicable law, Chronotax may share Client Information within its own organization and with individuals or entities associated with Chronotax, as well as third parties who provide services on Chronotax’s behalf. These third parties may collect, use, transfer, store, or otherwise process the information ('Process') in various jurisdictions where they operate. The purposes of this processing include delivering the services, complying with regulatory requirements, conducting conflict checks, managing quality, risks, or financial accounting, and providing other administrative and IT support services (collectively, 'Process Purposes'). Chronotax will maintain a dossier containing relevant documents, which shall remain the property of Chronotax.

Data Protection

The User explicitly consents, for the Process Purposes, to Chronotax, its associates, and third parties providing services on Chronotax’s behalf, processing Client Information that can be linked to specific individuals ('Personal Data') in various jurisdictions where Chronotax and its partners operate. Chronotax will handle Personal Data in compliance with applicable laws. Chronotax will ensure that any service provider processing Personal Data on its behalf adheres to these legal requirements.

The User guarantees that it has the authority to provide the Personal Data to Chronotax for the purpose of performing the Services, and that the Personal Data shared with Chronotax has been processed in accordance with applicable law.

Force Majeure

Neither Chronotax nor the User shall be held liable for any breach of the Terms and Conditions (excluding payment obligations) caused by circumstances that are beyond their reasonable control.

Fees and Expenses

The User agrees to pay the User Fee in the amount and currency specified in the Application. A User Fee is due for each Tax Return. If Chronotax is required by applicable law, legal process, or government action to provide information or personnel as witnesses regarding the Services, the User will reimburse Chronotax for any professional time and expenses incurred (including reasonable external and internal legal costs), unless Chronotax is a party to the proceeding or the subject of the investigation.

Miscellaneous

The Terms and Conditions represent the complete agreement between Chronotax and the User regarding the Services and related matters, and replace all prior agreements, understandings, and representations, including any previously delivered confidentiality agreements. These Terms and Conditions also apply to any future agreements or legal actions between Chronotax and the User arising from them. Once the Terms and Conditions are first applied, they will continue to apply to all subsequent agreements between Chronotax and the User unless explicitly excluded. Neither Chronotax nor the User may assign their rights, obligations, or claims under the Terms and Conditions. If any provision of the Terms and Conditions (in whole or in part) is found to be illegal, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Miscellaneous

Any dispute arising from the Terms and Conditions or the Services shall, in the first instance, be exclusively governed by the jurisdiction of Luxembourg, to which both Chronotax and the User agree to submit for resolution.